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Frequently Asked Questions
  • It is a unique Water Filtration Jug System designed to provide you with clean, clear water faster and cleaner than ever before.
  • The unique Block Carbon Filter is effective at reducing 53 contaminants such as Cryptosporidium, Giardia, Chlorine and heavy metals.
  • The unique Quick Connect hose allows you to fill the jug in 34 seconds.
  • The unique Design allows the jug to hold more filtered water. Its capacity is 2.1 litres of filtered water.
  • The Intelligent Flow Indicator tells you exactly when to change your filter, as it measures the flow of water going through it.
  • Clear2O® jug system combines the best features of current water filtration systems into one.
  • Its unique Block Carbon Filter is more effective at reducing contaminants than other jug based loose granular carbon filters.
  • The unique Clear2O® jug design allows the jug to fill and hold more water. Its Quick Connect hose allows you to use your faucet and its pressure to filter and fill the jug in 34 seconds.  Other jug systems rely on gravity and this can take up to 5 minutes.
  • Clear2O®’s Intelligent Filter Indicator measures the life of the filter not by time but by the flow of water going through the filter. This is more accurate than other time-based filters. This ensures your filter is always operating at its maximum potential, and reminds you when you need to change it.
  • Do you drink any beverages which require water?
  • Do you drink bottled water?
  • Do you dislike the way your tap water taste?
  • Are you health conscious?
  • Clear2O® not only provides you with better water, but helps you save money, the environment and water is essential to having a healthy life.
  • Water is essential to human life.
  • It is recommended that we consume at least 2 litres of waters per day to ensure our body function at its optimum.
  • Water is essential with the functions of your heart, brain, liver, kidneys and muscles. All parts of your body require water. Having sufficient hydration ensures all organs are operating.
  • It helps maintain your metabolism and lose weight.
  • Clear2O® provides you with the clean, clear water your body requires to function.
  • It helps reduce your reliance on bottled water. The waste of empty plastic bottles is now a major environmental concern, as the majority end up in our rubbish dumps and not recycled.
  • The production of plastic bottles cost us in precious resources such as oil and electricity.
  • Reduce your plastic waste and reduce the production of plastic bottles to such our resources for better use and help the environment.
  • Our current water system is very old and the water is exposed to aging water mains, many of which are made of copper and have begun to decay and rust.
  • Our water contains trace elements of a number of chemicals and unwanted levels of metal.
  • Filtered water reduces the amount of chemicals, organic bacteria and reduce the concentrations of metals.
  • Filtered water taste better, and not only to drink, but also makes your food, coffee or tea taste and look better.
  • We are recommended to drink at least 8 glasses or 2 litres of water per day. Filtered water ensures you have the best quality water for your body.
  • Clear2O® is more effective than other leading brands jug based water filtration systems. It is NSF certified to reduce 53 contaminants compared to 10 contaminants of most leading brand.
  • Clear2O® block carbon filter ensures there is no black residue from the filtration system left in your filtered water unlike loose granular based filtration systems.
  • Clear2O® unique Quick Connect ensures you have filtered water faster than other jug based systems. It uses the pressure from your faucet to filter and fill your jug. It takes 34 seconds to fill your Clear2O® jug while others may take up to 5 minutes.
  • Clear2O® unique design ensures you have more filtered water in the jug. It holds up to 2.1 litres of filtered water compared to 1.3 litres by other leading brands. This is due to the unique design filtration design; there is no reservoir like other gravity based jugs.
  • Clear2O® reduces 53 contaminants.
  • It reduces such elements as Asbestos, Benzene, Cadmium, Cyst, Lead, Mercury and reduces Chlorine taste and odour.
  • It also reduces other organic by products produced by chlorine and VOC’s and TTHMs.
  • The average reduction percentage is from 95% to 99%.
  • Not all of the 53 contaminants are found in your water, that depends on how your local water is sourced, the age of pipes etc.
  • The Clear2O® filtration system works by utilizing your kitchen faucet to force filter the water through its unique Block Carbon Filter.
  • This allows it to reduce more contaminants and also fills the jug faster.
  • The jug comes with a Clear2O® aerator and two adapters for your faucet.
  • The two faucet adapters will allow the system to work with any standard home kitchen faucet.
  • You may need an adjustable wrench to help remove your current faucet aerator to fit the Clear2O® adapter and aerator.
  • Double check that you have tried both adapters supplied with your Clear2O® filtration system.
  • Check the instruction booklet to ensure you have installed the correct adapter for your faucet.
  • If your kitchen faucet is not of a standard type, please try it on another faucet located in your house.
  • If you have exhausted all avenues of fitting the Clear2O® filtration system aerator, please call our Customer Service line on 1800 427 842.
  • You should never use anything other than municipally treated or private well potable water with the Clear2O® water filtration system for clean, safe drinking water.
  • No.
  • Yes, please visit our video tutorial for additional installation directions.
  • You should fill and discard the first 3 jugs of water to flush the filter and purge the air.
  • There is no minimum water temperature, the maximum water temperature that should be used with the Clear2O® jug is 85º F (29º C).
  • No. The water filtration system including the jug, lid, and filter reservoir should be cleaned periodically by hand. For best results cleaning the jug lid, dilute a teaspoon of vinegar in a cup of water. Soak a soft sponge in the vinegar solution and wipe clean.
  • Yes.
  • Clear2O®’s jug and Quick Connect hose service flow is 3.8 litres per minute
  • It is able to handle water pressure ranging from 138kPa to 690kPa
  • Ideal water temperature is from 1o C to 29o C.
  • It is only for cold water use.
  • It is essential that operational, maintenance and filter replacement requirements are adhered to for this product to perform as advertised.
  • Change the filter cartridges after 189 litres of consumed water.
  • Do not use this system with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.
  • This system is certified for cyst reduction and may be used on disinfected water that contains filterable cysts.
  • The Clear2O® jug system comes with an aerator, 2 faucet adapters and rubber washers.
  • Depending on your faucet you will need to install the correct adapter and aerator accordingly.
  • The Quick Connect hose connects to the Clear2O® aerator provided.
  • The Clear2O® aerator does not change the operation of your faucet in anyway. It simply allows you to use your Clear2O® jug’s unique Quick Connect hose and superior filtration system.
  • First remove your current aerator. Some faucet aerators can be removed by hand or a simple tool like an adjustable wrench.
  • Compare the aerator you have just removed to the two adapters provided. Choose the adapter that resembles your faucet aerator the closest.
  • Install the adapter. Remember to turn it clock wise to install it.
  • Install the Clear2O® aerator. Turn your tap on slowly to check for any leaks and to make sure you have installed the adapter and aerator correctly.

  • Unhook the Quick Connect hose housing on the jug and lift up the filter housing gently.
  • Wash the jug and filter housing sections separately.
  • Rinse your jug with water and wipe the lid with a damp cloth. Do not wash in a dishwasher.
  • Rinse your filter housing section with cold water only and wipe the outside of it with a damp cloth.
  • Do not at any time use cleaning agents on the filter housing section to clean it. Water will do just fine.
  • Only ever use cold water, do not use water above 29oC.
  • You must only use municipally treated/private well or potable water with this system.
  • Pull the faucet connect and Quick Connect hose from the storage compartment on the jug.
  • Connect the Quick Connect hose to your faucet with the Clear2O® aerator installed.
  • Grip the connector with one hand and free hand, push down the outer ring.
  • Keep the outer ring in the down position and place the connector under the faucet and push it up onto the faucet to fit securely in place.
  • Open the faucet enough so that water flows through the hose and the filtration system.
  • Only fill the jug to the MAX line.
  • Discard the first 3 jugs of filtered water. This is to flush the system and purge the air in the filter. (This needs to be done every time a new filter is installed to ensure the filter is working at its most efficient.)
  • Once the jug is filled with the desired amount of water, again push down the outer ring and then pull down connector to disconnect from the faucet.
  • Wipe the connector surface to dry and insert Quick Connect hose into the storage compartment in the jug.

  • Quick Connect
  • The filter is made from a solid block of carbon.
  • Clear2O®’s Block Carbon filter is more effective as it forces the water to be filtered through a filtration system instead of relying on time based filtration. The filter works exactly like under the sink water filtration systems.
  • It is more effective at removing contaminants, 53 compared to loose granular filters, which are effective at removing approximately 10 contaminants.
  • Block Carbon filters have a pore size of 0.05microns, which is what the water needs to pass through before it is considered filtered.
  • Block Carbon filters also last longer than loose granular filtration filters.
  • It does not leave behind any residue like loose granular filtration filters may.
  • It does not allow bacteria to grow as there is no sufficient room or humidity unlike loose granular filtration filters.
  • Clear2O®’s Block Carbon filter is tested according to NSF/ANSI Standards 42 and 53. The system is tested and certified to reduce 53 contaminants and reduces chlorine taste and odour.
  • The Clear2O® jug comes with one filter already installed at the factory.
  • For best results, the filter should be replaced after 50 gallons of consumed water. Some older models have a filter indicator that turns red after 40 gallons of water consumption; however, the filters are now designed to filter 50 gallons of water.
  • Each filter is good for 189 litres of water consumption. It will stay on the green indicator for 150 litres of water consumption than changes to yellow for the remaining 40 litres. Once the indicator turns red it is time to replace the filter. The filter indicator turns back to green each time a filter is locked into the jug, so don’t unlock the filter unnecessarily because this will reset the filter meter.
  • The Clear2O® jug unit has an Intelligent Filter Indicator built into the filter cover that automatically activated the flow meter indicator and resets every time you install a new filter. This makes it easy to know when exactly to replace the filter.
  • You will also notice a drop in speed in filling your jug as the filter ages.
  • The Clear2O® Block Carbon Filter is effective for up to 189 litres. Filters are available at www.clear2o.com.au.
  • As soon as the filter is installed the indicator turns green. It will stay on the green indicator for 150 litres of water consumption than changes to yellow for the remaining 40 litres. Once the indicator turns red it is time to replace the filter.
  • The filter indicator turns back to green each time a filter is locked into the jug, so don’t unlock the filter unnecessarily because this will reset the filter meter.
  • To remove the filter:          
    • Using your index finger, lift the filter lid to open
    • Turn the bar on the filter counterclockwise to the unlocked paddock system position
    • Keep turning the bar until the filter is released
    • Pull out the filter and discard.
    • To install the filter:             
    • Wash your hands with soap and water then remove filter from packing film.
    • Remove clear protective wrap from the filter
    • Using your index finger, lift the filter lid to open
    • Insert the filter with the bar arrow indicator lining up with the unlock paddock icon.
    • Turn the bar clockwise to the locked paddock icon.
    • Be sure the filter is locked in place
    • Close the filter lid
    • Flush the system and the filter with 3 full jugs.

  • Defects affecting product functionality appearing within one year of purchase will be corrected by replacement or repair provided the product is used and maintained in accordance with the instructions.



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, Salton (Aust) Pty Ltd